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    Compatibility 10

    • Are the pickups compatible with left-handed guitars?
    • Does the pickup work on other instruments such as mandolin or bouzouki?
    • How many inputs do I need on my audio interface to use Submarine Pickups?
    • Is the pickup suitable for my guitar’s finish?
    • What string height and clearance does the pickup need?
    • What string spacing is required, and can the pickup be angled?
    • Which string types are compatible?
    • Which types of guitars are compatible with the pickup?
    • Do you offer left-handed or custom versions?
    • Is the SubSix compatible with guitar synths that use 13-pin inputs?
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    Product Features 3

    • Can I share one pickup between multiple guitars?
    • Do Submarine Pickups need batteries or phantom power?
    • Will using Submarine Pickups affect my guitar’s natural acoustic sound?
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    Orders 3

    • How long will it take to receive my order?
    • Will I have to pay import taxes or VAT?
    • How do I track my order?
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    Payments 4

    • Can I send a cheque or bank transfer as payment?
    • I’ve received my refund but it’s not the same amount I paid – why?
    • What payment methods do you accept?
    • Which currency will I be charged in?
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    Shipping 4

    • Do you ship worldwide?
    • How fast do you ship orders?
    • Is shipping free?
    • What should I do if my pickup is lost or damaged in shipping?
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    Installation 16

    • Can I install the pickup over a scratchplate or closer to the bridge?
    • Can I share one pickup between multiple guitars?
    • Can I use the pickup upside down?
    • Can I wire the pickup into a volume or tone control?
    • Can the SubPro and SubSix be permanently mounted or hardwired?
    • Do I need any tools to install it?
    • Do I need to drill holes in my guitar?
    • Do the magnets work on all guitars?
    • Do you offer professional installation?
    • How do I install the pickup on an archtop, Les Paul, or carved-top guitar?
    • How do I set the pickup height?
    • How long does installation take?
    • What if my guitar has a smaller soundhole?
    • What size are the adjustment screws?
    • Which side of the nano suction tape should be stuck to the guitar and which to the pickup?
    • Do you offer installation guides or videos?
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    Technical 14

    • Are Submarine Pickups noisy or prone to hum?
    • Can I record individual strings with Submarine Pickups?
    • Can I use Submarine Pickups with a wireless system?
    • Can I use Submarine Pickups with pedals, audio interfaces, or mixers?
    • Do Submarine Pickups output separate signals for each string?
    • Do Submarine Pickups suffer from channel bleed or cross-talk between strings?
    • Do Submarine pickups work with amps and pedals without a preamp?
    • Is there latency when recording Submarine Pickups into a DAW?
    • What is the output level of Submarine pickups?
    • What tone capacitor values work best with Submarine Pickups?
    • What value volume or tone pot should I use with Submarine Pickups?
    • When would I need a DI or preamp with Submarine pickups?
    • Are your pickups compensated?
    • Can you recommend a technician to install or repair my Submarine Pickup?
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    Signal Routing & Cabling 7

    • Can Submarine Pickups be used in stereo or summed to mono?
    • Can the SubPro provide more than two channels of output?
    • What sort of interface should I plug the 6 outputs of the SubSix into?
    • I would like to combine the sound from two of my guitar outputs into one amp – how can I do this?
    • What are the three switch positions on the Submarine?
    • What are the three switch positions on the SubPro?
    • With the SubPro, can one string be routed to two outputs?
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    Parts & Accessories 3

    • What should I do if I lose the supplied cables or pads?
    • Do you sell spare adhesive magnets?
    • Where can I buy replacement pads, screws, or cables?
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    Usage Tips 3

    • I only want to send one string at a time to the sub-octave pedal – how can I do that?
    • My octave pedal sounds glitchy – what should I do?
    • What sub-octave pedals would you recommend?
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    General 4

    • Are Submarine Pickups designed more for live use or for studio recording?
    • Can I record directly with Submarine Pickups?
    • Do Submarine Pickups work well in live performance with pedals and amps?
    • Do you do custom work?
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    Troubleshooting 6

    • I’m hearing excessive noise or hum in my setup. What could be causing it?
    • The adhesive pads are losing grip or need replacing. What should I do?
    • The pickup won’t fit my guitar – there isn’t enough space under the strings. What can I do?
    • The pickup won’t stick or the nano-suction isn’t gripping properly. What should I do?
    • The signal from my pickup is too quiet or weak. What should I check?
    • Why am I hearing other strings bleed into the wrong channel?
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    Maintenance 3

    • The toggle switch is broken on my Submarine. What should I do?
    • How durable are Submarine Pickups? Will they wear out if I keep removing them?
    • Can I send my pickup for repair if it’s faulty?
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    Warranty & Returns 8

    • Are pickups covered if they’re damaged during installation?
    • Can I exchange my pickup for a different model?
    • Can I return my pickup if I change my mind?
    • Do Submarine Pickups come with a warranty?
    • How do I return a pickup for a refund?
    • How long does it take to process a refund?
    • What if my pickup develops a fault after 12 months?
    • What is the warranty on Submarine Pickups?
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    Modifications 1

    • I would like to mod my Submarine – what are the red, yellow, and black wires inside?
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    Partnerships 1

    • Do you offer a referral program?
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    Company 2

    • Are you hiring?
    • Do you have physical stores?
Home FAQs Technical
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Technical

14 Docs

Are Submarine Pickups noisy or prone to hum?

Can I record individual strings with Submarine Pickups?

Can I use Submarine Pickups with a wireless system?

Can I use Submarine Pickups with pedals, audio interfaces, or mixers?

Do Submarine Pickups output separate signals for each string?

Do Submarine Pickups suffer from channel bleed or cross-talk between strings?

Do Submarine pickups work with amps and pedals without a preamp?

Is there latency when recording Submarine Pickups into a DAW?

What is the output level of Submarine pickups?

What tone capacitor values work best with Submarine Pickups?

What value volume or tone pot should I use with Submarine Pickups?

When would I need a DI or preamp with Submarine pickups?

Are your pickups compensated?

Can you recommend a technician to install or repair my Submarine Pickup?

 
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All Documentation FAQ

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