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Compatibility 10
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Product Features 3
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Orders 3
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Payments 4
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Shipping 4
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Installation 16
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Technical 14
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Signal Routing & Cabling 7
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Parts & Accessories 3
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Usage Tips 3
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General 4
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Troubleshooting 6
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Maintenance 3
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Warranty & Returns 8
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Modifications 1
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Partnerships 1
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Company 2
Can I send my pickup for repair if it’s faulty?
Yes – if your Submarine Pickup develops a fault that can’t be resolved through normal troubleshooting, we can arrange a repair. In many cases, repairs can be completed quickly without the need to replace the whole unit.
- Warranty repairs – If your pickup is within the 1-year warranty, please contact support first. We’ll confirm whether the issue is covered and guide you through the next steps.
- Out-of-warranty repairs – For older pickups, affordable repair options are available. In some cases, replacement parts such as nano-suction pads, cables, or the Submarine Switchboard repair kit may solve the issue without sending the pickup back.
- No need to be without your pickup – Where possible, we provide parts and instructions for customer repair, so you don’t have to ship the unit away.
If you’re unsure whether the fault requires a return or can be fixed at home, contact support and we’ll advise on the best option.
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