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    Compatibility 10

    • Are the pickups compatible with left-handed guitars?
    • Does the pickup work on other instruments such as mandolin or bouzouki?
    • How many inputs do I need on my audio interface to use Submarine Pickups?
    • Is the pickup suitable for my guitar’s finish?
    • What string height and clearance does the pickup need?
    • What string spacing is required, and can the pickup be angled?
    • Which string types are compatible?
    • Which types of guitars are compatible with the pickup?
    • Do you offer left-handed or custom versions?
    • Is the SubSix compatible with guitar synths that use 13-pin inputs?
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    Product Features 3

    • Can I share one pickup between multiple guitars?
    • Do Submarine Pickups need batteries or phantom power?
    • Will using Submarine Pickups affect my guitar’s natural acoustic sound?
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    Orders 3

    • How long will it take to receive my order?
    • Will I have to pay import taxes or VAT?
    • How do I track my order?
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    Payments 4

    • Can I send a cheque or bank transfer as payment?
    • I’ve received my refund but it’s not the same amount I paid – why?
    • What payment methods do you accept?
    • Which currency will I be charged in?
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    Shipping 4

    • Do you ship worldwide?
    • How fast do you ship orders?
    • Is shipping free?
    • What should I do if my pickup is lost or damaged in shipping?
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    Installation 16

    • Can I install the pickup over a scratchplate or closer to the bridge?
    • Can I share one pickup between multiple guitars?
    • Can I use the pickup upside down?
    • Can I wire the pickup into a volume or tone control?
    • Can the SubPro and SubSix be permanently mounted or hardwired?
    • Do I need any tools to install it?
    • Do I need to drill holes in my guitar?
    • Do the magnets work on all guitars?
    • Do you offer professional installation?
    • How do I install the pickup on an archtop, Les Paul, or carved-top guitar?
    • How do I set the pickup height?
    • How long does installation take?
    • What if my guitar has a smaller soundhole?
    • What size are the adjustment screws?
    • Which side of the nano suction tape should be stuck to the guitar and which to the pickup?
    • Do you offer installation guides or videos?
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    Technical 14

    • Are Submarine Pickups noisy or prone to hum?
    • Can I record individual strings with Submarine Pickups?
    • Can I use Submarine Pickups with a wireless system?
    • Can I use Submarine Pickups with pedals, audio interfaces, or mixers?
    • Do Submarine Pickups output separate signals for each string?
    • Do Submarine Pickups suffer from channel bleed or cross-talk between strings?
    • Do Submarine pickups work with amps and pedals without a preamp?
    • Is there latency when recording Submarine Pickups into a DAW?
    • What is the output level of Submarine pickups?
    • What tone capacitor values work best with Submarine Pickups?
    • What value volume or tone pot should I use with Submarine Pickups?
    • When would I need a DI or preamp with Submarine pickups?
    • Are your pickups compensated?
    • Can you recommend a technician to install or repair my Submarine Pickup?
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    Signal Routing & Cabling 7

    • Can Submarine Pickups be used in stereo or summed to mono?
    • Can the SubPro provide more than two channels of output?
    • What sort of interface should I plug the 6 outputs of the SubSix into?
    • I would like to combine the sound from two of my guitar outputs into one amp – how can I do this?
    • What are the three switch positions on the Submarine?
    • What are the three switch positions on the SubPro?
    • With the SubPro, can one string be routed to two outputs?
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    Parts & Accessories 3

    • What should I do if I lose the supplied cables or pads?
    • Do you sell spare adhesive magnets?
    • Where can I buy replacement pads, screws, or cables?
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    Usage Tips 3

    • I only want to send one string at a time to the sub-octave pedal – how can I do that?
    • My octave pedal sounds glitchy – what should I do?
    • What sub-octave pedals would you recommend?
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    General 4

    • Are Submarine Pickups designed more for live use or for studio recording?
    • Can I record directly with Submarine Pickups?
    • Do Submarine Pickups work well in live performance with pedals and amps?
    • Do you do custom work?
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    Troubleshooting 6

    • I’m hearing excessive noise or hum in my setup. What could be causing it?
    • The adhesive pads are losing grip or need replacing. What should I do?
    • The pickup won’t fit my guitar – there isn’t enough space under the strings. What can I do?
    • The pickup won’t stick or the nano-suction isn’t gripping properly. What should I do?
    • The signal from my pickup is too quiet or weak. What should I check?
    • Why am I hearing other strings bleed into the wrong channel?
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    Maintenance 3

    • The toggle switch is broken on my Submarine. What should I do?
    • How durable are Submarine Pickups? Will they wear out if I keep removing them?
    • Can I send my pickup for repair if it’s faulty?
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    Warranty & Returns 8

    • Are pickups covered if they’re damaged during installation?
    • Can I exchange my pickup for a different model?
    • Can I return my pickup if I change my mind?
    • Do Submarine Pickups come with a warranty?
    • How do I return a pickup for a refund?
    • How long does it take to process a refund?
    • What if my pickup develops a fault after 12 months?
    • What is the warranty on Submarine Pickups?
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    Modifications 1

    • I would like to mod my Submarine – what are the red, yellow, and black wires inside?
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    Partnerships 1

    • Do you offer a referral program?
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    Company 2

    • Are you hiring?
    • Do you have physical stores?
Home FAQs Installation
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Installation

16 Docs

Can I install the pickup over a scratchplate or closer to the bridge?

Can I share one pickup between multiple guitars?

Can I use the pickup upside down?

Can I wire the pickup into a volume or tone control?

Can the SubPro and SubSix be permanently mounted or hardwired?

Do I need any tools to install it?

Do I need to drill holes in my guitar?

Do the magnets work on all guitars?

Do you offer professional installation?

How do I install the pickup on an archtop, Les Paul, or carved-top guitar?

How do I set the pickup height?

How long does installation take?

What if my guitar has a smaller soundhole?

What size are the adjustment screws?

Which side of the nano suction tape should be stuck to the guitar and which to the pickup?

Do you offer installation guides or videos?

 
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All Documentation FAQ

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